Privacy Policy

At Little Elm Mover, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website or services.

1. Information We Collect

We collect various types of information to provide better services to you, including:

1.1. Personal Information

• Contact Details: Full name, email address, phone number, and physical addresses (for moving purposes).
• Payment Information: Credit/debit card details and billing information.
• Moving Details: Information about your move, including moving date, current and future addresses, and any specific requirements related to your relocation.

1.2. Non-Personal Information

• Website Usage: Information such as your IP address, browser type, pages visited, and time spent on our website. This is used to analyze trends and improve the user experience.

1.3. Cookies

• We use cookies to enhance your browsing experience, track user activity, and store certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

We use the information collected for various purposes, including but not limited to:

• Service Provision: To facilitate your moving services, including providing quotes, scheduling, and executing moves.
• Communication: To send you service-related updates, respond to inquiries, and offer support.
• Payment Processing: To securely process payments for our services.
• Marketing: To send promotional offers or newsletters, if you’ve opted in to receive them. You can unsubscribe from marketing communications at any time.
• Improving User Experience: To analyze usage patterns and improve the functionality and user experience of our website.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party companies or contractors who assist in providing our services, such as payment processors or moving service partners. These parties are required to protect your information and use it only for the purpose of providing the service.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or illegal activities.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect sensitive information transmitted online.
• Payment Security: We do not store your payment details on our servers. All payment transactions are handled through secure third-party payment processors.
• Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our website or services, you agree to the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, feel free to contact us at info@addisonmovers.com